If any product is found to be faulty in parts or workmanship within one year of purchase we will offer to repair or replace it at no cost to you. If we ask you to return the product to us we will credit you with the cost of return postage.
If you are not 100% happy with your product, you may return it to us in its original condition within one month of purchase for a full refund or exchange. The refund will be made within one month (two weeks if payment was made by credit or debit card) of receiving the returned goods using the original method of payment. The goods must be returned in their original condition. Returning the goods is at your own expense and is non-refundable.
If items or packaging have been used or damaged we reserve the right to apply a re-stocking or repair fee and this will be deducted from the refund.
You may cancel your order by contacting us with your order details for cancellation. We will do our best to stop the order before packing and despatch and if successful you will receive a full refund / payment will not be collected. However, please bear in mind that most items are held in stock and may be packed or despatched the same day that you order. In such cases payment will have been collected and you will have to return the goods in their original condition to obtain a full refund.
The above cancellation and returns policies do not apply to any product that has been made to your requirements or customised to your requirements in any way. If you are ordering customised product then please check the suitability of the product by ordering a sample in advance.